Service Level Agreement Sap Cloud

Okt 7, 2021 von

Based on the processor`s instruction to process the personal data uploaded to the cloud service, SAP implements and maintains technical and organizational measures to adequately protect the personal data. The order form is your order document to subscribe to SAP`s business cloud services. It defines the commercial conditions and defines the structure of the contract. If we do not meet and maintain service levels for each service as described in this SLA, you may be entitled to a credit on a portion of your monthly service fee. We will not change the terms of your SLA during the first term of your subscription; However, if you extend your subscription, the current version of this SLA at the time of the extension will apply for the duration of the renewal. We will notify them at least 90 days in advance of significant adverse changes to this SLA. The add-in defines additional specific terms, contains additional information about usage metrics, and describes multiple cloud services in a single addition. If you purchased a service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a service credit directly from us. The Service Credit is based on the estimated selling price for the respective Service, which we set at our reasonable discretion. The SAP-Cloud contract consists of 4 elements: the order form, the description of the cloud service, the data processing contract and the general terms and conditions of sale. The order form, data processing agreement and terms and conditions of sale are in principle identical for each cloud service on the SAP price list, while the description of the cloud service is a collection of product-specific documents.

Service credits apply only to fees paid for the service, service resource, or service level for which a service level has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to the fees paid for the service resource or service level concerned. Service credits awarded during a billing month for a given service or service resource do not exceed your monthly service fee for that service or service resource, depending on applicability, during the billing month. Learn more about cloud contracts with SAP and aspects of each element….

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